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Presentation Server 4.5 Fails to Consume a Start-up License with Event ID 9028

Document ID: CTX116246   /   Created On: Feb 29, 2008   /   Updated On: Apr 9, 2008
Average Rating: 1

Symptoms

Presentation Server version 4.5 fails to consume a start-up license, startup.lic, and logs the following Event Viewer error.

Event Type: Error

Event Source: MetaFrame

Event Category: None

Event ID: 9028

Date: 1/28/2008

Time: 3:35:21 PM

User: N/A

Computer: YourPresentationServer

Description:

Your version of the license server on 10.12.x.x is older than the version of Citrix Presentation Server. Please upgrade your license server or specify a license server location with the correct version.

Cause

An older version of the license server for the currently installed product is configured at the Farm Level.

- Or -

From the Server Properties.

Resolution

While the Management Console allows for the operation to complete, thus giving an impression that the server will function as expected, a startup license will not be allocated to the server. This is by design.

CTX112223 – Citrix Presentation Server 4.5 Administrator's Guide - page 78

Presentation Server 4.5 requires upgrading Citrix licensing. If you are running the license server that came with Citrix Presentation Server 4.0, you must upgrade to the latest license server, which is included with Citrix Presentation Server 4.5. Your existing license files are compatible with the new license server.

More Information

CTX112587 – How to Determine the Version of the Citrix License Server

CTX113090 – Multiple Citrix Startup Licenses are Checked Out by One Citrix Product

CTX103625 – Future Access Suite Products May Not Function Depending on the Date in the License File

Presentation Server 4.5 license files cannot be used on a Presentation 4.0 License Server. However, Presentation Server 4.0 license files can be installed on a Presentation 4.5 License Server. Depending on the License file dates and product burn-in dates, Presentation 4.5 User Connection licenses may be allowed by only having Presentation server 4.0 license files on the Presentation Server 4.5 License Server.


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