Readme Version: 1.5
Notes:
You can find the licensing publications documents in the Citrix Knowledge Center Licensing Information page (http://support.citrix.com/licensing/) under the "Top Licensing Resources" title. The set includes: The Getting Started with Citrix Licensing Guide, the Licensing for Windows readme, and 13 whitepapers that cover more specific licensing tasks not covered in the Getting Started with Citrix Licensing Guide.
To view, search, and print the PDF documentation, you need Adobe Reader (supported versions: Acrobat Reader 5.0.5 with Search through Adobe Reader 7.0). You can download Adobe Reader for free from the Adobe Systems Web site. Documentation is available on the Citrix Knowledge Center Web site (select Product Documentation). Updates to Citrix technical manuals are posted on the Web site.
To provide feedback about the documentation, go to www.citrix.com and click Support > Knowledge Center > Product Documentation. To access the feedback form, click the Submit Documentation Feedback link.
Citrix provides technical support primarily through Citrix Solutions Advisor. Contact your supplier for first-line support or use Citrix Online Technical Support to find the nearest Citrix Solutions Advisor.
Citrix offers online technical support services on the Citrix Support Web site. The Support page includes links to downloads, the Citrix Knowledge Center, Citrix Consulting Services, and other useful support pages.
For licensing issues that cannot be resolved by the Getting Started with Citrix Licensing Guide and/or the Support Forums, contact Customer Care at 1-800-4CITRIX (1-800-424-8749) Monday through Friday, 7am – 10pm EST. We will attempt to respond to all questions within 48-72 hours.
For the most up-to-date version of this list, click here.
The following is a list of known issues in this release. Read it carefully before installing the product.
Important: Before you install this product, make sure you consult the Pre-Installation Update Bulletin. The bulletin offers late-breaking information and links to critical updates to server operating systems and to Citrix installation files. Download and install the updates or you may not be able to install this product properly.
Before you perform an unattended installation of Citrix Licensing you must install or upgrade to the Java Runtime Environment (JRE) version that is on your product CD. The version included on the CD may differ depending on your product. To install the JRE from the command line, type:
[#83379] [#150474]
To remove Citrix Licensing from a computer, Citrix recommends that you uninstall it using Add/Remove Programs.
Note: On a 64-bit Windows platform, the default directory is C:\Program Files (x86)\Citrix\Licensing\
If any of the licensing services (including CitrixLicensing, the Citrix License Management Console, or the Citrix Licensing WMI services) fail to start, the cluster detects that licensing is offline and attempts to restart the service three times (by default).
If these attempts are unsuccessful, failover to the next node is initiated and the cluster attempts to start the services on the second node. If the attempts fail on the second server, the process may enter into an infinite loop. In this case, the computers running Citrix products fall into the grace period. During the grace period, client connections are not affected.
The GROUPCASEINSENSITIVE command (Options file) is not supported.
Licenses in these files cannot be checked out. This issue is caused when you download licenses associated to different license server hostnames into the same license file. Any of the following error messages might appear in the Event Log Viewer:
- Event ID: 724 Description: (2196) Invalid license key.
- Event ID: 764 (2196) Wrong hostid on SERVER line in license file.
In addition, the License Management Console displays the following error message on the License Files page: …Error List Returned…Unknown Host.
To resolve this issue, re-download separate license files for each Citrix product tied to different license server names. See article CTX110909 in the Citrix Knowledge Center for additional information.
Warning: The following Citrix Product is using an Evaluation license. This license will expire in…
To resolve this issue:
- Remove the old evaluation license files from the license server. (See the Deleting License Files section in the Licensing: Migrating, Upgrading, and Renaming whitepaper (CTX108655) in the Citrix Knowledge Center for information about deleting license files.)
- In the License Management Console, click Configure License Server, followed by Update license data. Alternatively, at the license server, restart the CitrixLicensing service.
- At the Citrix product server, point to a fictional license server and then point the product back to the actual license server. (See your product's administrator's guide for information about changing these settings.)
- If the problem persists, restart the product server.
Citrix startup licenses can be checked out by one Citrix product from a particular (Citrix) server. This may be caused by a problem with the Citrix.startup.lic license file. See article CTX113090 in the Citrix Knowledge Center for a new Citrix.startup.lic file and instructions for installing the new file.
The following message appears in the Event Log Viewer:
(1224) Client/server comm version mismatch. The client and server programs are running potentially incompatible versions of FLEXnet comm software.
This is an informational message indicating that a Citrix product with a version number of 4.0 (or earlier) is communicating with a newer version of the Citrix License Server (Version 4.5). Ignore this message.
The following message appears in the lmgrd_debug log:
Non-activation-capable daemon activation invoked with non-client-request event type.
Ignore this message.
If you install the License Management Console on a 64-bit operating system and then install Web Interface (created for 32-bit mode), opening the License Management Console causes error messages to appear, such as Service unavailable or This page cannot be found and Web Interface fails.
To prevent this problem, install Web Interface first, and then install the License Management Console.
If the problem occurs, try these workarounds:
During the installation of Citrix Presentation Server, if you specify a license port number other than the default of 27000, the installation accepts the new number; however, after the installation is complete and the server is restarted, the new port number is not retained and licenses cannot be checked out. The Access Management Console displays the default port number of 27000 and the following message appears in the Windows Event Log:
Citrix Presentation Server cannot contact the license server <license_server_name>.
This issue does not appear when you perform a silent installation.
To resolve this issue:
[#159220]
If you are running Citrix Presentation Server 4.5, Enterprise Edition and you have a valid Subscription Advantage membership, you are entitled to use the Citrix application streaming feature, but only after you allocate and download the correct feature license file. Note that Presentation Server license files retrieved after August 1st, 2006 will already have the Citrix application streaming feature included in the file and you do not need to download a new file.
To download the license file, log on to MyCitrix and navigate to https://secureportal.citrix.com/mycitrix/launch/ASTlicensing.aspx. Download and copy the appropriate license file to your license server and reread the file. See the Getting Started with Citrix Licensing Guide for detailed information about downloading and rereading a license file.
If you are upgrading a Citrix product from an earlier version, see the Licensing: Migrating, Upgrading, and Renaming white paper (CTX108655) in the Citrix Knowledge Center.
